FAQ

Where are your clothes made?

One of [in]'s main values is ensuring that our clothing vendors are socially responsible and ethically sourced.

We use Driftwood for screenprinting and embroidery. For manufacturing, we use Ascolour and Independent Trading Company

What is the "Black and White" collection?

The Black and White collection is what [in] uses to fund the business. Profits from this collection are not considered for donations. These items are supposed to be readily in stock and allow easy entry into the community.

How does the voting work?

The voting is the core of [in]. It's for making sure that we're donating where the community wants to have an impact. Voting has a few different tiers depending on how involved you are.

  • Social media votes/polls - 0.5 votes/person
  • [in] account with no previous orders - 1.0 vote/account
  • [in] account with a previous order - 1.5 votes/account
How are new causes submitted?

Causes can be submitted to the team via email or through a submission portal that will be available at a later date. A community Discord server will be available soon where there will be a channel to submit causes as well.

Do I need to purchase to participate?

Nope! This movement is all about banding together and tackling issues we find important. If you have made a purchase before then your vote on causes just weighs more than if you haven't purchased anything.

How do I care for my product?
  • Machine wash cold - Not only is washing with cold water better for the environment, but it also preserves the quality of your apparel.
  • Iron low heat - Low heat ironing is ok. Make sure to keep the iron moving and not left in one spot for too long.
  • Bleach is NOT OK
  • Tumble Dry low heat - Low heat dryer is ok. Hang dry to lessen shrinking and preserve quality.
Can I cancel my order?

If you need to cancel, please reach out via email and we will try our best to cancel. If the item has already shipped then you will have to issue a return by emailing us. Items returned must be in the same state as when they were delivered -- not worn, not washed, sellable condition.

Get in touch

Have questions about your order, or a general enquiry?